Warranty Policy

Sur-Ron E-Bikes come with a limited warranty: Bikes are enormous and expensive to send, and after you ride them, they are used; therefore, we do not accept returns unless they are defective upon arrival. We are not a rental company, and we strongly advise you to do your homework before purchasing with us. If a bike has a minor cosmetic flaw (such as a scratch or chip in the paint), we will try to work out an acceptable discount, but this does not constitute grounds for warranty replacement or return.

We will replace any part that is deemed defective from manufacturing for 90 days following the delivery date.

The power system (motor, controller, display, and battery) is covered by a three-month guarantee. 

Normal wear components (such as bearings, seals, chains, brake components, and suspension valving) are excluded, as are abuse or failure caused by accident, collision, or neglect. Misuse also involves tampering with the wiring or adding non-genuine parts, as well as racing. This limited warranty will be void if you charge, store, or discharge it incorrectly. The limited warranty is non-transferable, and you must have confirmation of purchase from Sur-Ron Motor before requesting a warranty replacement.

Return Policy 

We recognize that an item may not always be what you expected it to be, and in that case, we ask you to study the following terms for returning a product:

• It is too late to cancel an order once it has been shipped or assembled for pickup, except in cases where you receive a faulty Sur-Ron.
• We accept returns within 90 days after the original ship date as long as the item is in its original sealed product box, is unopened, and is in unused condition. 
• For change-of-mind returns, shipping expenses are non-refundable.
• We have the right not to accept or permit the return of products that have been altered or modified with third-party or aftermarket parts or components.
• Once the goods have been returned to us and determined to be complete (containing the “original sealed” product box, with the device in its original packing materials) and undamaged, we will refund your money. You will receive a refund for your purchase price, less postage and handling. We do not reimburse delivery fees.

We will inspect the item upon receipt and advise you that we have received the returned item. After checking the item, we will immediately advise you of the status of your refund. If your return is accepted, we will credit your credit card (or original method of payment) immediately. Depending on your card issuer’s regulations, you should receive your credit within 30 days.

We are unable to offer this return policy on any electrical devices that have been opened or used in any manner. Please exercise extreme caution while ordering electrical parts to prevent receiving an unusable and returnable bike part.

Items that are not in stock and must be ordered from the factory can be returned to us during the returns period, but are subject to a 25% re-stocking fee, which is 25% of the item’s value plus any delivery fees incurred. This is due to the length of time it takes us to process non-stock items after they have been returned to our warehouse. Your standard cancellation rights remain in effect.

All returns due to customer fault will be repaid in full once they have been returned and assessed for damage. However, the client will be responsible for all mailing expenses, including the initial postage as well as the cost of returning the merchandise.

All returns should be sent to the return address

Please keep in mind that if we make a mistake, we will gladly pay for return postage. However, we can only reimburse up to the original delivery cost.